Question 1

Where does Campus Wash and Fold operate?

Accepted Answer

We serve students, faculty, and staff at college and university campuses across Washington, DC, Suburban Maryland, and Northern Virginia. That includes American University, the University of Maryland, George Washington University, Catholic University of America, Howard University, and Georgetown University. Coverage extends to both on-campus residence halls and off-campus apartments and offices in the surrounding neighborhoods. Campus Wash and Fold is an independent business with no affiliation to any of the universities listed.

Question 2

What is Campus Wash and Fold, in a nutshell?

Accepted Answer

Campus Wash and Fold is a weekly wash, dry, and fold pickup-and-delivery laundry service designed specifically for busy college students, faculty, and staff. We pick up your bag once a week, professionally wash and fold every piece in our own modern facility using dedicated machines and eco-friendly detergents, and deliver it back to you the same week. Our team follows CDC guidelines, OSHA standards, and the health protocols of each campus we serve.

Question 3

How often do you pick up and deliver?

Accepted Answer

Campus Wash and Fold runs on a weekly cadence: one pickup and one delivery per week, on the same day and time you choose at sign-up. Each visit is a single quick exchange — we hand off your fresh, folded bag and grab the next dirty one in the same stop. To make this work smoothly, plan to keep about a week's worth of clean clothes on hand when you sign up.

Question 4

Which plan should I choose?

Accepted Answer

The Semester Plan is the most popular plan on every campus we serve — it's a flat $575 for 16 weeks of weekly service, or roughly $36 per week. The Two-Semester Plan ($1,100) is the best value for the full academic year. The Monthly Plan ($175) is a good fit for short stays or summer terms, and the Try Once option ($75) is for testing the service. You can choose whichever plan fits your schedule and budget.

Question 5

When and how do I pay?

Accepted Answer

You pay for your plan at sign-up. Shortly after, you'll receive two heavy-duty Campus Wash and Fold laundry bags labeled with your personalized name tags — delivered by a Campus Ambassador or shipped via UPS, FedEx, or Amazon. Service begins the following week.

Question 6

Can I specify my washing and drying preferences?

Accepted Answer

Yes. You can set your washing and drying preferences during sign-up, including water temperature, dryer heat, fragrance-free or hypoallergenic detergent, and any items that should be hung instead of folded. You can update these preferences at any time after signing up.

Question 7

How do you process my laundry?

Accepted Answer

We use a five-step process for every bag:

1. Track. Each bag is scanned and tagged with your name from pickup. Our tracking system follows your bag, your name tag, and your items through every step.

2. Sort. We separate whites, colors, and delicates, and group items by fabric type and care needs.

3. Pocket-check. Before anything goes in the machine, we hand-check every pocket for cards, cash, AirPods, lipstick, and anything else you may have left behind. We set those items aside for you on delivery.

4. Wash and dry. Your laundry runs through washers and dryers reserved exclusively for your bag — never shared with another customer. We use biodegradable detergents, oxygen-based brighteners, and plant-derived softeners, and select the wash and dry settings based on your stated preferences and CDC sanitation guidelines.

5. Fold and package. The moment items come out of the dryer, we fold and package them: tees stacked, socks paired, slacks creased, dress shirts and sweaters hung if you've requested it. Everything goes back into your tagged bag, ready for delivery.

Question 8

Do you process laundry in-house or use a third party?

Accepted Answer

All Campus Wash and Fold laundry is processed in-house at the American Mega Laundromat facility in Hyattsville, Maryland — one mile north of Washington, DC and directly across from the West Hyattsville Metro Station on the Green Line. We are not a virtual middleman: we own the building, the machines, and the team that handles your laundry from start to finish.

Question 9

What sanitation measures do you follow?

Accepted Answer

Our team follows CDC sanitation guidelines, OSHA standards, and the up-to-date health protocols of each campus we serve. Staff wear PPE (gloves and masks) when handling bags, machines are wiped down between cycles, and the wash-and-fold operating zones are cleaned and sanitized on a regular schedule. The entire process — pickup, wash, dry, fold, packaging, delivery — is designed to be safe and sanitized.

Question 10

Do you offer contactless pickup and delivery?

Accepted Answer

Yes. Bags are dropped and picked up at a spot you choose — outside your dorm, apartment, or office. There are no awkward handoffs and no face-to-face contact required. Our drivers maintain a six-foot distance from students, faculty, and staff at all times if you happen to be there during the exchange.

Question 11

How can I become a Campus Ambassador?

Accepted Answer

Campus Ambassadors are the friendly face of our service — they greet customers, explain how the weekly exchange works, and represent the brand on campus. The role is open to positive, reliable, and organized students. Compensation is among the highest of any on-campus student job, and includes complimentary laundry service for the ambassador. We have plans to franchise across the United States and Canada, so this is also an early opportunity to be part of a growing brand. Apply at /jobs.

Question 12

Can I sign up after the semester has started?

Accepted Answer

Yes. You can sign up at any point during the Fall or Spring semester. Service begins the week after you sign up, in line with each campus's academic calendar.

Question 13

What is the weight limit and overage charge?

Accepted Answer

Each weekly pickup includes up to 25 pounds at no extra charge. Anything over 25 pounds is billed at $2.59 per pound. The Semester Plan covers general laundry items only; specialty services like dry cleaning, alterations, or leather and suede care are available separately at additional cost.

Question 14

What is your cancellation policy?

Accepted Answer

You can cancel within seven days of sign-up for any reason and receive a full refund. After the seven-day grace period, cancellation is subject to a $75 charge for each weekly service that has already been delivered, plus a $35 charge for the laundry bags, name tags, and credit card transaction fees. The reason for the post-grace-period charge is that the Semester Plan price ($575) is significantly discounted from the per-week rate of $75.